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Post by tothehouse on Feb 2, 2008 22:52:09 GMT -6
Be honest. What is your call back time? I guess the better question is...do you call back everyone who calls you or just the people you want to talk to?
I know HC's get bombarded, but why does it seem like a lot of guys don't call back?
Obviously some calls or more important than others, but do you call everyone?
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Post by ajreaper on Feb 2, 2008 23:06:47 GMT -6
The rule I set for myself is a same day response if I get the message at a time when it's reasonable to respond. e-mail is generally within an hour of recieving it. Responding quickly is a pet peeve of mine as I intensly dislike those who take there time replying to a message or e-mail of mine.
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Post by rideanddecide on Feb 2, 2008 23:18:57 GMT -6
Everyone that is important to your program you call back. Other coaches you should call back, history and your relationship could play a role here. Salesmen don't need a return phone call.
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Post by touchdowng on Feb 3, 2008 0:17:43 GMT -6
Call everyone back within 24 hours. It's the professional thing to do.
Nothing worse than ignoring somebody. They will make up their own truth about you.
You may call them back 3 or 4 days later but much later on, they will mainly remember that you did not get back to them. Even the salesman who's trying to make a buck. Call them back. You don't know who they know.
People remember emotions much better than they do facts.
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Post by davecisar on Feb 3, 2008 7:31:48 GMT -6
I once mailed out letters to John Blake (HC at OU), Tom Osborne and Turner Gill during football season. They were all first time letters, they did not know me and my letters were encouraging ones with a few comments specific to struggles they were having at the time. To my surprise I got return letters from each within 2-3 weeks, during season. The AD for the University of Nebraska Omaha (DII) has much better things to do than return my calls, but he always does, the same day. Ive called him 3 times and got 3 calls back the same day. This surprised me, many of the calls to people many considered to be highly successful and very important were returned much faster than the ones to people many would consider to be of little importance. I made a mental note and found that to be very true in the business world as well in most cases. I called Susie Buffet up (Warren Buffets daughter) got a call back the same day and a meeting set within a week. Made a mental note and tried to follow the same pattern. When I ran a business with about 300 employees, I always returned calls the same day, even if that meant calling an employee at home at 8:00 at night or leaving a message for a vendor that we were happy with our existing supplier. I took my que from others that had success and were known to be people I wanted to be like. We ended up being the tops in our field in our niche and had very low turnover of employees. Since Ive left the business world, Ive become less vigilant and will certainly get back on track with that in 2008. BTW when I was in Sales I was instrumental in getting several of my former customers new jobs when they lost theirs. One guy lost his gig on a Friday, I knew of an opening at another company and the hiring manager. I put the two together and he was back working the following week. This guy had never bought a whole lot from me, he bought from the competition, but he treated me well, so I helped him out. Not an easy job to find either, Project Manager in the 100k range etc. You just never know.
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Post by rideanddecide on Feb 3, 2008 8:43:51 GMT -6
When someone is courteous enough to leave a message detailing what they want to speak about it is much easier to call back.
But I've had these: "Hi Coach, this is xxxxxxxxx from xxxxxxxx. We have a wonderful opportunity for your program. Please call me atxxxxxx." Sorry, there is no need to call that person back.
On the other hand. Our clothing rep calls with an offer for me I will call him back. There is a relationship there. But the lady from Georgia who is trying to sell me something, no thanks.
It is also the courteous thing to do to call people back. However, you get a call on a Friday afternoon and your wife expects you home from dinner. There is no clear reason for why someone called you, just a message stating who they are and to please call back. I am way more likely to email, if I have their address, and state that I am leaving for the weekend and they can feel free to email me any specific questions. Otherwise I will try and call back the following week.
Professional? I don't know. But I would rather get home to see my daughter than get stuck on the phone with someone who didn't let me know why they were calling in the first place.
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Post by ajreaper on Feb 3, 2008 9:37:38 GMT -6
Everyone that is important to your program you call back. Other coaches you should call back, history and your relationship could play a role here. Salesmen don't need a return phone call. Everyone who places a call to you is important to your program. If you ignore their messages rest assured they'll be delivering one about you to others and it will not be flattering and my not even be accurate (well the part about your not returning messages will be) but it'll get out there to others. Treat everyone with respect, respect everyones time, and make time to hear people out- it's the right thing to do and pays off many times over. That salesmen who's calls you chose to ignore might be the guy that goes out of his way to get something delivered to you early on a Sunday morning- because you've always treated him decently and he respects and appreciates that.
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Post by coachbdud on Feb 3, 2008 11:16:07 GMT -6
I am not the HC, but i do all the phone work, emails and communication with other coaches, schools newspapers etc.
I always call back right away, just because i know i would like to be treated the same way. The old Golden Rule
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Post by coachveer on Feb 3, 2008 12:24:04 GMT -6
I try to get to everyone within the first 24 hours.
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Post by rideanddecide on Feb 3, 2008 13:27:16 GMT -6
Excuse me for not being very articulate. I ain't always good at saying what I mean.
Let's try again...and you can still disagree if you want.
You get some real bogus phone calls as an HC. Every spring I get calls from clothing companies, technology companies, etc.. all over the country. I know that sales people can help you out. I've had the privelege of working with some very good ones. However, if a guy from ProScout (just an example, nothing against Pro Scout) calls and I am already an APEX user then why should I call back to tell him I'm not interested? If a telemarketer called you at home and left a message to call you back would you?
I know home life and public life are different, but I really don't feel like I would owe that salesman anything. And if he wants to bad mouth our program from whereever he is located that is ok with me because I know that the people who know me and know our program know that we are classy and do things the right way.
As for calling other people back, it is important to get back to people, there is no doubt there. However, when you teach a full load of classes it isn't always realistic to place that return phone call. I see nothing wrong with sending an email stating, "I got your message and am not sure if I'll be able to return your call today. If you have any more specific questions feel free to email me as I can easily access this during my teaching day. Otherwise, i will call you back at a later time. Thanks"
Finally, as I stated before, it is still more important to me that I get home to see my daughter and wife. My daughter is in bed by 8 every night. That means I get 3 hours/day with her if I get to work before 7 and leave at 5. She's more important to me than anyone who would bad mouth me because I wasn't able to return a call immediately.
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Post by ajreaper on Feb 3, 2008 13:42:21 GMT -6
LOL, you must have a history of alot of very long phone calls or something.
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Post by davecisar on Feb 3, 2008 14:41:57 GMT -6
LOL, you must have a history of alot of very long phone calls or something. Maybe I'm too short or something, but my cell phone bill shows 100s of 1 minute phone calls each month. Any phone call over 5 minutes is considered a marathon to me. I keep it to business, on track and no long goodbyes. My send off: were are done here, have a great day, goodbye. My wife spends more time signing off on a conversation than I usually spend on an entire conversation, no exaggeration. Read the book the "One Minute Manager" it's incredible, short and effective.
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Post by ajreaper on Feb 3, 2008 20:49:35 GMT -6
Dave- exactly. I cannot understand not returning a call because "it'll make you late getting home".
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Post by rideanddecide on Feb 4, 2008 7:15:11 GMT -6
Agree to disagree guys. While I absolutely love coaching, it is still my "hobby". I don't think you can get paid $2500 and call it your job. So, I bust my butt doing everything I can for my kids and my program. I do all I can to take care of my family as well. Time with my athletes, time working for my athletes and students, and time spent with my family are worth a few salespeople who are upset that I didn't return their call.
I commend you for finding time to make these calls.
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Post by rideanddecide on Feb 4, 2008 8:20:09 GMT -6
DC is right, the majority of all calls are players, parents, college coaches, our staff, vendors we work with on a consistent basis.
These people get a return call 100% of the time.
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Post by toddniklaus on Feb 4, 2008 9:08:07 GMT -6
I am the HC and the Dean of the school. I have to call back everyone within 24 hours, and parents have done a great job of leaving the message sounding like a school problem then it quickly changes to a football problem.
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ram7gm
Sophomore Member
Posts: 133
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Post by ram7gm on Feb 4, 2008 14:13:01 GMT -6
I used to work for an HC who hardly ever called back or replied to emails. And it's not as if he's too busy or off teaching classes or something - he's the AD and he sits at his desk all day on his computer, not to mention his email-enabled cellphone on his hip! Frankly it was just rude and obnoxious and I vowed to never be like him.
Treat others as you wish to be treated.
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Post by k on Feb 4, 2008 19:09:47 GMT -6
Honestly I'm awful about it. I call screen and avoid calls I don't want to talk to. Hell my voice mail says flat out that I'm probably not going to return your call so you should send me an email if you want a response.
Look its after eight PM and I just got off weights with the kids. Have not been home yet and am just taking a break before I write a US History exam for tomorrow. I won't leave here before 10. No way.
On weekends I'm even worse. If I don't recognize the number I'm not picking it up. If I check my voice mail and you're not blood or someone I want to talk to I'm not going to pick it up.
If that makes me a bad person so be it...
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Post by carookie on Feb 11, 2008 16:51:58 GMT -6
Okay I figured this was close enough to my dilema to put my question in this thread.
I'm looking to move out of state and had been looking at living/teaching in a specific community; so you could gauge my excitement when I saw a post on a coaching board for ASST. Football coaches in one of the district HS. I emailed the HC a letter of interest outlining my experience, goals, etc. and felt pretty good. A week later, and I aint heard anything (sigh). Am I just being over anxious or does this probably mean that my letter didnt wow anybody?
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Post by ajreaper on Feb 11, 2008 20:11:29 GMT -6
Call him- our firewall kicks out emails all the time. If you are serious about this job call the HC.
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Post by rideanddecide on Feb 12, 2008 7:16:01 GMT -6
A few years ago I applied for an HC job and didn't hear anything back for a little over a week. Then they called, set up the interviews, and I thought everything they did was first class.
It's worth a call to see where things are at this point, but it's also possible that they are still sorting through applicants.
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Post by spos21ram on Feb 12, 2008 9:40:07 GMT -6
Okay I figured this was close enough to my dilema to put my question in this thread. I'm looking to move out of state and had been looking at living/teaching in a specific community; so you could gauge my excitement when I saw a post on a coaching board for ASST. Football coaches in one of the district HS. I emailed the HC a letter of interest outlining my experience, goals, etc. and felt pretty good. A week later, and I aint heard anything (sigh). Am I just being over anxious or does this probably mean that my letter didnt wow anybody? Yea definitly call the head coach or athletic director. Better to talk to them in oerson about it.
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Post by carson101 on Feb 14, 2008 0:21:11 GMT -6
I find it frustrating when a coach doesn't call back after he says he will return your call promptly and considering he may or may not is always difficult. If a guy says he will call you and doesn't is just plain rude, I understand us coaches are busy managing our profession,families,players,administrative duties but when a guys doesn't call I feel that if the guy can't call thats on him and I usually give it the three call limit then forget it he just is not the guy I want to talk with.As for me I return my calls promptly if not the next day.
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Post by coachnichols on Feb 14, 2008 8:22:49 GMT -6
Yea definitly call the head coach or athletic director. Better to talk to them in oerson about it. What about when the principal or AD won't return calls? Not just mine, but anyone calling about the job. Local job's open. Coaches call the AD and principal. No one gets called back. They hire the sorry ass 70 year-old assistant that just finished adding loss #60 something to the state's longest losing streak!!! Incredible! Short of going there and confronting someone, how do you handle that?!
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