Post by CanyonCoach on Jan 7, 2022 11:35:19 GMT -6
Has anyone every experienced this and if so how did it get resolved?
November 2019- sent in helmets with Schutt for reconditioning
August 16, 2020- helmets are returned (6 days after practice started)- 18 of them not our helmets, we have molded helmets with no paint and the paint job is horrendous, they are not the same sizes, they are not the same brands.
August 17, 2020- report to sales rep.
October, 2020- get a response, it seems to have been an issue with the recon facility in Mexico. The helmets will be replaced one for one with new helmets but the new ones will be base models vs the Vengeance and Speed Flex that were sent in for recon. In the mean time the helmets paint has almost completely pealed off to reveal a yellow base (not one of our school colors).
December 2020- new helmets will be sent with our spring order. We let them know that we wouldn't be ordering any Schutt items until we received the exchange helmets.
May 2021- no helmets blamed on Covid
June 2021- helmets will be sent and arrive in time for August practice.
August 2021- notified of material shortage and no helmets will be sent
November 2021- Schutt rep. retires make agreement with new rep that will reduce the number of helmet but they will be F7's because they are in stock.
December 2021- Items will be sent ASAP
January 2022- No items and new rep quit and no one has any idea what is going on. All email chains have been sent to Regional Manager.
November 2019- sent in helmets with Schutt for reconditioning
August 16, 2020- helmets are returned (6 days after practice started)- 18 of them not our helmets, we have molded helmets with no paint and the paint job is horrendous, they are not the same sizes, they are not the same brands.
August 17, 2020- report to sales rep.
October, 2020- get a response, it seems to have been an issue with the recon facility in Mexico. The helmets will be replaced one for one with new helmets but the new ones will be base models vs the Vengeance and Speed Flex that were sent in for recon. In the mean time the helmets paint has almost completely pealed off to reveal a yellow base (not one of our school colors).
December 2020- new helmets will be sent with our spring order. We let them know that we wouldn't be ordering any Schutt items until we received the exchange helmets.
May 2021- no helmets blamed on Covid
June 2021- helmets will be sent and arrive in time for August practice.
August 2021- notified of material shortage and no helmets will be sent
November 2021- Schutt rep. retires make agreement with new rep that will reduce the number of helmet but they will be F7's because they are in stock.
December 2021- Items will be sent ASAP
January 2022- No items and new rep quit and no one has any idea what is going on. All email chains have been sent to Regional Manager.
